Amazon Account Management

A high profile and well-managed Amazon Seller Account is vital to a successful business and building a potential as well as loyal customer base. We provide you with a comprehensive approach to launch your business and products on Amazon.

Our customized solutions help you optimize customer service experience, and keep your seller account healthy.

Right from Setting up your account to listing products, optimizing listing, and posting positive reviews, we offer a tailored package for all your needs.

• We help you optimize customer service experience
• We offer a tailored package for all your needs.
• We provide you with a comprehensive approach

Tasks will be Covered Under Account Management Services:-

Listings

Without a good content listing, it's just a crap

• Approvals : This will define the brand and category approval with trademark or without trademark via GTIN Exemption and other methods.
• Listings : Listings play a very important role in getting the sales since customers click on the products only when they see the product is attractive. Since we understand that, so we will list the products with rich contents like title,bullet points, product descriptions and keywords.
• Activate/block listings : We help in activating the blocked listings by doing all possible methods such as Plan of action /Documents submissions etc so that sellers can enjoy a smooth experience of getting sales

• Approvals .

Promotions

There are more than 10 lakh sellers on amazon.in and getting a rank of our products is a bit difficult task here so we help sellers by following methods

• Product ads creation : We create the product advertisement so that we can make your products rank on a certain level .We keep pushing the ads with minimum budget so that we can maintain the minimum ACOS (advertisement cost of sales).
• Sponsored Brand Ads /Headline searches: When you hold a trademark and want to put your brand on everyone's words, then brand promotion is a great way to define the things and we do it by doing brand store promotion.
• Display ads : We run display ads as per the instruction of sellers.
• Deals and Promotions : Whenever we find a deal offered by amazon and which is suitable for your interests, we discuss with you and try to put it so that you get the results accordingly.
• Coupons : We sometimes run coupons as well so that you can have best ways to attract buyers on your products and get the best sales.

Feedback/Rating and reviews

Good feedbacks means good Recall value

• Sending emails : We do send emails via request review option to send both the links of seller's feedback and product feedback to buyers
• Other options : After seeing the order quantities we suggest some other methods also so that you can smoothly get the maximum feedbacks from the buyers who are intended to give you the rating and reviews

Account health

Bad account health may lead to account suspension

• Late dispatch rate : Sometimes you get late in dispatching the orders hence it increases, and we help you via plan of action (POA) to control it.
• Product cancellation rate : You are not supposed to cancel the orders and if it gets cancelled from the delivery boy's mistake, we help you getting the reimbursement of the cancellation fee.
• Order Defective rate : It increases when you are getting bad reviews or maximum customer returns and also if you face A2z claims and we help you via plan of action (POA) to control it also we find the root cause why you are getting the returns and suggest you the ways to control it so that you can have a smooth selling experience.

Policy Compliance

• Suspected Intellectual Property Violations : When amazon finds that you have used any recognized brand name in your listings.
• Received Intellectual Property Complaints : When any other seller complaint against you for copying his/her products without his prior permissions.
• Product Authenticity Customer Complaints : When customers complaint against the seller that he/she is selling the pirated/non genuine product.
• Product Condition Customer Complaints: When customers complaint against the condition of product it includes both packaging and product's damaging condition.
• Food and Product Safety Issues: This is related to the food products only when any expiry product amazon find in listings or anyone complaint against it.
• Restricted Product Policy Violations: This includes products such as sexual toys, sexual oils, erection pills
• Customer Product Reviews Policy Violations: This appears when amazon customer complains that sellers is forcing him/her or bribing to give review to his products.
• Customer Product Reviews Policy Violations: This appears when amazon customer complains that sellers is forcing him/her or bribing to give review to his products.

We help sellers to maintain good account health by doing solutions of all the complaints and make then feel totally safe to sell on amazon.

Other Tasks

Remaining but Important

• Safety claims management : Sellers will need to give the Return Product Images to us and we will file safety claims on behalf of them.
• FBA (Fulfillment By Amazon): We help in both registration of Amazon FBA and making the shipments .
• Amazon Seller flex : We help sellers to get the flex option so that order scheduling and shipping can be smoothened.
• Buyer response: We do buyers and sellers revert whenever any message appears .
• A+ Listings: A+ listings will be done only for top selling sku's so that brand can be showcased.or we can do changes in already listed a+ after discussing with seller.

Note :- Seller will provide all the images for a+ means no editing in images will be done from our side